Returns & Warranties
We uphold a 4 week Return Policy (standard distance selling terms).
Products can be returned during this period and will be fully refunded providing the products are clean, dry and without damage.
1 Year Product Warranty
Ensures that the product will be in full working order upon delivery and will be of a quality which, within parameters of reasonable* use, is guaranteed for this period. If a manufacturing defect occurs within this time, the product can be returned for repair/exchange.
* Reasonable use does not include damage caused by behaviour that would cause damage to a conventional tent or are outside the guidelines as stated in the Instruction manual: No usage of fire in or around the tent, no use of sharp objects including but not limited to, knives, tools etc, shoes should not be worn inside the tent.